.png)
Privacy Policy
Introduction
We respect your right to protect your privacy and treat the use of your personal information seriously.
The purpose of this privacy notice is to inform you how and why your personal data is collected when you use our website
and its services.
Frances Tandy Jewellery Design is the data controller and is responsible for deciding how we hold and use
personal information about you.
This website is hosted by Wix who act as the data processor.
The Information We Collect
To fulfil your order, you provide Frances Tandy Jewellery Design with certain information, such as your name, email address, postal address, payment information, and the details of the product that you are ordering. You may also choose to provide additional personal information (for a custom order of jewellery, for example), if you contact us directly.
​
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How Information Is Collected
When you conduct a transaction on the website, as part of the process, we collect the personal information you provide such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
​
​
Why We Collect Your Information
We rely on a number of legal bases to collect, use, and share your information, including:
​
As needed to provide services, such as when we use your information to fulfil your order, to settle disputes,
or to provide customer support;
When you have provided your affirmative consent, which you may revoke at any time, such as
by agreeing to marketing emails;
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
As necessary for the purpose of legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
How that personal information is stored, used, shared and disclosed:
Our customers personal information is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
​
Service providers. We engage certain trusted third parties to perform functions and provide services to the business, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of customers, or others.
​​
​wix
​​
​​The website www.francestandyjewellery.co.uk is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Payment. If you chose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Security Standard (PCI-DSS). Your purchase transaction information is only stored as long as is necessary to complete your transaction. After that is complete, your purchase transaction is deleted.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements. help ensure the secure handling of credit card information by our store and its service providers.
For further information on how Wix uses your data, you may wish to read Wix’s Terms of Service or Privacy Statement.
Data Retention
​Frances Tandy Jewellery Design retains your personal information only for as long as necessary to provide you with services and as described in my Privacy Policy.
However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
Your data is generally kept for the following time period: 2 years.
​
Reasons We May Contact You
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
​
The Use Of Cookies
This website may place and access certain cookies on your computer. Frances Tandy Jewellery Design uses cookies to improve your experience of using the website and to improve our range of products.
All cookies used by the website are used in accordance with current UK and EU Cookie Law.
Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling Frances Tandy Jewellery Design to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies: however certain features of the Website may not function fully or as intended.
​
The Website may place the following Cookies:
Strictly necessary cookies: These are cookies that are required for the operation of the website. They include, for example, cookies that enable you to log into secure areas of the website, or use a shopping cart.
Analytical/performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website you agree to the placement of functionality cookies.
A full list of the cookies we use can be found at the bottom of the page.
We give you control over which cookies we use – you can adjust your cookie preference at any time.
​
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
​
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent
​
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
​
Our lawful bases for the collection and use of your data
​
Our lawful bases for collecting or using personal information to provide services and goods; for the operation of customer accounts and guarantees; for service updates or marketing purposes; for legal requirements and for dealing with queries, complaints or claims, are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
​​
Where we get personal information from
Directly from you
​
Questions & Contact Info
If you have any concerns about our use of your personal data, or you don’t want us to process your data anymore, you can contact us using the contact details at the top of this privacy notice.
Complaints
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
​
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
​
Last updated: November 2025
​
Cookie Schedule
Cookie Name: XSRF-TOKEN - Purpose: Cookie for fraud detection of calls - Duration: Session - Cookie Type: Essential
Cookie Name: hs - Purpose: Security Cookie for Hive (legacy) - Duration: Session - Cookie Type: Essential
Cookie Name: svSession - Purpose: Cookie for security, stability, and core site function - Duration: 12 months - Cookie Type: Essential
Cookie Name: SSR-caching - Purpose: Performance cookie for rendering - Duration: 24 hours - Cookie Type: Essential
Cookie Name: TS* - Purpose: Cookies for attack detection - Duration: Session - Cookie Type: Essential
Cookie Name: bSession - Purpose: Used for system effectiveness measurement - Duration: 24 hours - Cookie Type: Essential
Cookie Name: fedops.logger.sessionId - Purpose: Tracking session errors and issues (resilience) - Duration: 12 months - Cookie Type: Essential
Cookie Name: _wixAB3|* - Purpose: Cookie for site experiments - Duration: 6 months - Cookie Type: Essential
Cookie Name: server-session-bind - Purpose: Cookie for API protection - Duration: Session - Cookie Type: Essential
Cookie Name: client-session-bind - Purpose: Cookie for API protection - Duration: Session - Cookie Type: Essential
Cookie Name: oAuthState - Purpose: Session cookie for identification - Duration: Session - Cookie Type: Essential
Cookie Name: wixSession - Purpose: Cookie for security, stability, and core site function - Duration: 12 months - Cookie Type: Essential
​